Last updated: March 30, 2026
Key Principle
All sales are final. Kudosey is a digital marketplace — once a file is delivered or a service is completed, it cannot be un-received. If you have an issue with an order, please contact the seller directly first. If the issue cannot be resolved, you may escalate to Kudosey support within 90 days of purchase.
This Refund Policy governs all purchases made on the Kudosey platform. It applies to both Creations (instant digital downloads) and Services (commissioned work). By making a purchase on Kudosey, you agree to be bound by this policy.
Kudosey acts as the merchant of record for all transactions and connects buyers with independent creators. While we facilitate payments, refund decisions outside the circumstances defined below remain at the seller's discretion. All disputes must be escalated to Kudosey within 90 days of the original purchase date. No disputes will be accepted after this window.
All purchases on Kudosey are final and non-refundable. This applies to both Creations and Services. Digital goods cannot be returned once delivered, and commissioned work represents time and effort that cannot be undone.
This is consistent with industry-standard practice for digital marketplaces.
Notwithstanding the general "all sales final" policy, Kudosey may issue a refund under the following specific circumstances. Eligibility is determined solely by Kudosey on a case-by-case basis.
If you have not yet accessed, downloaded, or activated the purchased content in any way, you may be eligible for a refund. "Accessed" means any action that enables you to use, download, or otherwise benefit from the content — including but not limited to clicking a download link, receiving a delivery file, or activating a license.
If a verified technical issue on Kudosey's side — such as a broken download link, duplicate charge, or failed delivery mechanism — prevents you from accessing content you have paid for, you may be eligible for a refund or re-delivery. Temporary outages do not qualify, provided reasonable efforts are made to restore access. Compatibility issues with your own system or software do not qualify.
If you have a significant issue with your order and the seller fails to respond within 14 business days of your initial contact through the Kudosey messaging system, you may escalate to Kudosey support. What constitutes a "significant issue" is determined solely by Kudosey. This option is only available within the 90-day dispute window from your purchase date.
For all issues, your first step must always be to contact the seller directly through the Kudosey messaging system. Most issues can be resolved quickly this way. Sellers may choose to offer a refund or revision at their own discretion as a goodwill gesture. This is entirely up to the seller and is not guaranteed.
If the seller is unresponsive or you cannot reach a resolution, escalate to Kudosey support at support@kudosey.com. Please include your order ID, a description of the issue, and any relevant correspondence with the seller. Kudosey will review escalated disputes on a case-by-case basis. We do not guarantee refunds but will work to reach a fair resolution where possible.
Service orders are automatically confirmed 3 days after delivery if the buyer has not confirmed receipt. Once confirmed, funds are released to the seller and are no longer eligible for a platform-mediated refund. If you need additional time to review a delivered service before confirmation, you may request a one-time extension by contacting support@kudosey.com before the 3-day window expires. Extensions are granted at Kudosey's sole discretion.
The following fees are collected on every transaction. Processing, platform, and Stripe fees are non-refundable to the buyer under any circumstances — these are retained by Kudosey and Stripe to cover processing costs and are not returned even in cases where a listing price refund is granted. Only the listing price itself is conditionally eligible for refund per the terms in Section 3.
⚠️ Please contact us before contacting your bank.
If you have a payment dispute, reach out to support@kudosey.com first. We will work with you to resolve the issue promptly.
Filing a chargeback with your bank or card issuer without first contacting Kudosey support may result in the following actions:
Accounts where chargebacks are determined to be legitimate will be reinstated. Kudosey's goal is to resolve genuine payment disputes — not to punish legitimate concerns. Contacting us first is always the fastest path to resolution.
Note that sellers who receive chargebacks are also subject to consequences under our Seller Terms & Fees, including potential payout holds and account review.
We monitor all transactions for patterns of abuse including fraudulent chargebacks, false claims, and coordinated abuse. Any account found to be abusing the platform will be permanently terminated. Kudosey reserves the right to share transaction information with payment processors, card networks, and law enforcement as required.
Sellers who experience excessive chargebacks or refund rates may have their accounts suspended or their payouts held. See our Seller Terms & Fees for details on seller chargeback liability and refund rate thresholds.
We may update this Refund Policy at any time. Material changes will be communicated via email and in-platform announcements at least 7 days before taking effect. The version of this policy in effect at the time of your purchase governs that transaction.
This Refund Policy is part of your agreement with Kudosey. By making purchases on the platform, you agree to be bound by this policy and our Terms of Service. If you have any questions, please reach out to support@kudosey.com.